Royal Mail scam warning for customers

ROYAL MAIL scams have targeted many unsuspecting victims in recent months.

How to spot a fake email or text.

It stated: “Check at the top. Fraudsters often use subjects or greetings that are impersonal and general, like ‘Attention Royal Mail Customer’. They may use a forged email address in the ‘from’ field like ‘’.

“They may even use the Royal Mail logo. None of this guarantees the email has come from us.”

There are two new scams doing the rounds whereby people receive an email or text saying

1)    they need to pay their delivery fee of £2.99 and asks people to click on the link

2)    their parcel was not delivered and directs the customer to a link asking them to fill out an information form.

Both scams look very realistic but please remember the following advice:

1.    Royal Mail will never send an email asking for credit card numbers or other personal or confidential information.

2.    Royal Mail will never ask customers to enter information on a page that isn’t part of the Royal Mail website.

3.    Royal Mail will never include attachments unless the email was solicited by customer e.g. customer has contacted Royal Mail with an enquiry or has signed up for updates from Royal Mail.

4.    Royal Mail have also stressed that they do not receive a person’s email address as part of any home shopping experience.

If you are unsure check out the below link to the Royal Mail’s website. You can also call Caring Together if needed and we can look at it together. Keep safe